Shipping and returns

Your pack shipment

SHIPPING IN EU

Packages are generally dispatched within 2 days after receipt of payment and are shipped via express courier GLS.

Shipping charges include the cost of packaging and postage. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We can not group two distinct orders placed separately, and it will be applied to each of the shipping costs. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

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SHIPPING OUTSIDE EU (WORLDWIDE)

If you are outside the EU, we have different shipping fares for different countries.

Please contact us, so we can provide you the best shipping fares for your country.

Information on the right of withdrawal.

In the event that the signing of a purchase contract takes place away from business premises, this sale is to be considered subject to the Directive n.85/577 EEC, which provides the opportunity for the purchaser to exercise the right of withdrawal.

Thus affected even purchases made via the Internet, for, by the end user only, to the exclusion, therefore, authorized retailers and businesses. To exercise the right of withdrawal, the customer must notify THE SERENE SPA, with registered office in Via XXV Marzo, 67-47895 - Domagnano (RSM), within 14 days. from receipt of goods, by registered letter with return receipt, or by telegram, telex or fax, sent within the same period and confirmed by registered letter with acknowledgment of receipt within forty-eight hours, its decision - not even motivated - to use the right of withdrawal, indicating name, surname, address, telephone number, a copy of proof of purchase, serial. Always on the 14° day, the End User must return the products to which the withdrawal, in perfect condition, in original packaging and complete with all the accessories that may be provided at the time of purchase, along with proof of purchase.
The right of withdrawal does not apply to personalized or tailored to the customer (see theme cakes)
The shipping costs are the responsibility of End User. Within 30 days. from receipt of the returned product, the buyer will credit the amount paid, minus the sun charges (delivery charges and any tax cash on delivery).

Contact address:
La Serenissima S.p.A.
Via XXV Marzo, 67
47895 - Domagnano (RSM)
C.O.E. SM00214